We provide a 100% satisfaction guarantee, or you can receive a full refund. If you are unsatisfied with our product, you can request a refund without any questions within 60 days of the order date. We may deny a refund if we suspect fraud or a violation of our terms.
Refund Request procedures:
1. Please contact our Support Team before you return anything. You can call/send us an SMS or email us at 1-888-291-2430 or support@ExercisesForInjuries.com describing the issue, including the reason for returning the item, your order number, and what product you ordered. Please include your name and email address.
2. For physical products:
i. Our Customer Service Team will provide you with our return address.
ii. Include your Exercises For Injuries order number and the full name of the product you purchased (“Return Information”) on the outside of the return package. We will only provide refunds if the Return Information is complete.
iii. Please note that You are responsible for the costs of returning any physical product and must use a shipping method with delivery or signature confirmation for the returned product. The product must be returned and received by us within 15 business days of requesting a refund.
iv. Please allow 7-14 business days for the refund of physical products to be processed after our Returns Department has received the request or the returned package. We will only issue the refund to the credit card or payment method You used to place the order. Please note that only the product cost can be refunded, as shipping and handling fees are non-refundable.
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